Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting feature an integrated ticketing system, which is included in our custom-built Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in the same place – payments, web files, e-mails, tickets, etc., avoiding the necessity to go through different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a few clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of help articles, which will provide you with more info and which may help you resolve any given issue even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you wish to get in touch with our client service staff members, you will be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different tech support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated ticketing system will allow you to send a new ticket with ease and to browse through older tickets using a clever search box. Also, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can perform all these activities without signing out of your Control Panel at any moment, which goes to say that if you stumble upon any obstacle or have a question, you can touch base with our support engineers and fix the problem at hand in no more than one hour using one platform.