In case you’ve got a website, a problem could always emerge and it doesn’t automatically have to be associated with the web hosting service itself. For instance, something might go wrong when you bring a script up to date or some critical data could be modified or erased by mistake. Regardless of what the nature of the problem is, you will have to contact the respective client care team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are experiencing. How quickly they’ll do it will determine the span of time that your sites will be unavailable. For particular sites like community sites or e-commerce portals, a repetitive outage interval can often mean lost visitors and money. Therefore, it is of principal importance that you use the services of a company that provides not only a very good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting come bundled with a 1-hour reply guarantee, which goes to say that no matter what query or predicament you may have, we will always be there to assist you. Actually, it rarely takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer service staff representatives will be at your service 24/7, even on holidays and weekends, so you’ll always receive prompt help. We understand just how precious time can be, so by the time we answer your email or support ticket, we will have probed into the matter and, in case we haven’t figured out a solution, we’ll give you more details about what you have to do on your end, when the situation necessitates it. With our support service, you can be certain that there will be someone to help you out immediately, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we realize precisely how important it is to receive prompt support, we promise that you’ll never have to wait around for more than 1 hour to get a response to any support ticket that you send through your semi-dedicated server Control Panel. In fact, you will seldom need to wait around for more than twenty to thirty minutes and this is valid for any question irrespective of what its nature is – billing, general or technical. Moreover, our tech and customer support staff will be at your disposal 24 hours a day, 7 days a week, 365 days a year, which means that even in case you submit a ticket during national holidays, you’ll always get a fast reply, which will include the answer to an inquiry, the solution to a problem or the information necessary to sort out an issue yourself – if there is something that you need to do on your end. With us, you’ll never have to waste a day waiting for an answer like you would with plenty of other companies.