24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting services well before you make an order or you are an existing customer and you have a question or some issue, you will be able to contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex matters or any issues which require additional time to investigate and resolve. Unlike various other website hosting service providers, our trouble tickets have a warranted maximum reply time of just one hour, therefore whatever the issue is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 tech support services even on official holidays. All of your sites will be available constantly and so will we. With a number of connection options, you're able to select the best method to get in touch with us and inquire about our solutions if you don't have an account yet, or get support if you are already among our customers. You will be able to phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour response time guarantee, though it hardly ever takes over 20 minutes to receive assistance irrespective of the complexity of the issue. With our customer and technical support services, we are available for you when you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting, you'll never need to wait for more than 1 hour to get help for any kind of issue that you could experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets that you open through your billing Control Panel or e-mail messages which you send to our tech support team. In addition, we have local telephone numbers in a number of countries globally and a live chat service where we can help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the numerous methods of communication, so no matter what your question or issue is, there's always someone to help you out in a timely manner. If you need assistance with third-party software, which you cannot deploy or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum reply time warranty, you will benefit from quick support when you acquire a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, therefore if you open a support ticket via your billing account or you send an email message related to any issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the best option when the matter involved needs a longer period of time to be resolved or when it should be sent to our administrators, as it's much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.