Technical Support Channels
A 1–Hour Response Time Guarantee
Every assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail calls for further assistance from an administrator, we will timely forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Optional Managed Services package, any of the services included there will be performed at a time that is suitable for you.
A Premium Customer Service
We’ll be available to you 24x7x365 to reply to any queries that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help handling server administration procedures, you can take a glance at our Optional Managed Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Site Control Panel with an in–depth knowledge base, which features exhaustive explanations of its features and functions. Additionally, we have shot exhaustive video tutorials that will further demonstrate to you how to carry out a specific operation or solve a typically experienced issue. All the help articles and the tutorial videos are readily accessible from each section of the Site Control Panel through the Help and Videos buttons located in the top right corner.