Support and Help Channels
A 60 mins Ticket Reply Guarantee
Each ticket you send to our client assistance Department will be replied to within less than 1 hour. All basic inquiries are going to be addressed right away. However, if the support inquiry you have sent us requires aid from a skilled admin technician, we’ll forward the ticket to him and will inform you about the postponement.
Professional Customer Support Service
Our customer help and support staff will be working for you round–the–clock to to respond to all help demand tickets that you submit. We offer technical support for all the programs that are pre–configured on your server. These include our custom developed Site Control Panel, the preferred OS and the server administration panel (depending on the VPS type).
An Informative Help Section
A descriptive and constantly updated collection of articles is built into our custom–built Site Control Panel. It gives you quick tips on how to perform all of the key site supervision jobs. The Help area gives you in–depth how–to tutorials and step by step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.